Delivery Manager
Qualification: B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE
Responsibility: Business / Customer
• • Understand and articulate complex problems related to the specific technology.
• • Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such as case studies and capability deck.
• • Capture and present the project's capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions.
• • Interface with community networks to retain technology competitiveness.
• • Work with the client team to address escalations.
• • Implement change requests and engineering tasks.
• • Lead the technical discussions in customer governance calls.
• • Interact with the user / customer / first level management.
• Project / Process.
• • Handle specific technologies within projects.
• • Contribute to HLD, LLD, Implementation and test plans.
• • Participate in technical audits.
• • Identify opportunities for automation, standardization and stabilization of the environment.
• • Understand technical requirements and translate into design.
• • Lead TIP initiatives and coordinate with CoE for the implementation of the same.
• • Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
• • Plan Prepare and execute change process and change implementation and standardize the change process.