Matrimony Hiring For customer support /telesales-fresher/ experience
Job Title: Service Executive / Sr. Service Executive / Service Specialist
Experience:0-4 years
Location: chennai
Salary: ? 1,00,000 - 2,00,000 P.A.
Role Overview:
The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Key Responsibilities
Attend Inbound Call and understand the needs of the customer and tag the CQR (Complaint, Query, Request) appropriately
In case of a complaint, communicate the end resolution to the customer and carry out other necessary activities in coordination with others departments
Provide an online resolutions in case of a query/request
Communicate the TAT to customer based on the CQR and ensure timely fulfillment of the requirement
Also utilize the opportunity to pitch sale, by generating further needs and promoting offers
Ensure quality of calls is met
Skill and Competencies required:
Functional: Business Knowledge Process Knowledge, Product Knowledge, Customer Orientation, Language skills English / Regional language, Telemarketing / Selling Skills, Basic computer skills MS Excel, Word
Behavioral
Values Integrity / Honesty / Respect,Communication Oral & Written skills / Listening, Executive Presence ,Business / Telephone Etiquette, Influencing SkillsEmpathy, Self-driven / Initiative, Ability to manage stress, Willingness to learn
Education and Experience:
Graduate in any stream / Awaiting final year result / Graduate with arrears can also applyMinimum of 0 Months 4 years experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
Language: Hindi,Malayalam,Kannada,Telugu
Role: Telecalling /Telemarketing Executive
Industry Type: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent
Role Category: Voice
Education: Any Graduate in any Specialization
RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment: TypeFull Time, Permanent
Key Skills
Inbound ProcessCROMalayalamNon Voice ProcessInbound CallsCallingVoice ProcessTeluguCustomer RelationshipCustomer SupportKannadaTelecallingCustomer CareDomestic BPOHindiCall CenterCRM