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More Info:
Employee Type:
Company
Company Type:
Private Ltd
Refe. Nr:
Phone:
BPO / ITES --
Customer Care Executive
Day Shift for Female @ First Source Bpo
First Source Solutions
First source
solution
ltd BPO
Designation E-Mail Support Executive
Required skill set: _
Excellent communication skills (Mandatory)
Typing speed - 25 to 30 Accuracy should be above 85% (Mandatory)
Freshers can also apply
Qualification : Any UG / PG Graduates are Eligible
B.E / B.Tech - 2014 / 2013 / 2012 / 2011 are Eligible
B.E / B.Tech / MCA / MBA 2015 passed out are NOT Eligible.
B.E / B.Tech 2015 with Experience is Eligible.
Candidates those who have International voice process experience will be an added advantage.
Salary & Shift timings: _
Salary - 12K to 16K
For Female : No Night shifts
For Male : Rotational shift
Notice period: Immediate joining
Landmark: Near Maruti Suzuki Showroom
Job Description:
To operationally manage Non Voice Process
Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with re
solution
owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
Key operational deliverable will constitute:
Provide higher first transaction re
solution
for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turnaround time
Retain customers from voluntarily cancel requests
Note If the Job is not suitable for your profile kindly ignore it.
Key Skill(s)
Good communication skills and email supporting
More Info:
Company Name:
First Source Solutions
Email:
amith.anbalagan@firstsource.com
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