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Employee Type:
Company
Company Type:
Private Ltd
Refe. Nr:
Phone:
BPO / ITES -- Customer Care Executive

Day Shift for Female @ First Source Bpo

Chennai
0-2 Years

First Source Solutions


    First source solution ltd BPO

    Designation  E-Mail Support Executive 


    Required skill set: _

    Excellent communication skills (Mandatory)

    Typing speed - 25 to 30 Accuracy should be above 85% (Mandatory)

    Freshers can also apply

    Qualification : Any UG / PG Graduates are Eligible
    B.E / B.Tech - 2014 / 2013 / 2012 / 2011 are Eligible
    B.E / B.Tech / MCA / MBA 2015 passed out are NOT Eligible.
    B.E / B.Tech 2015 with Experience is Eligible.

    Candidates those who have International voice process experience will be an added advantage.


    Salary & Shift timings: _

    Salary - 12K to 16K

    For Female :  No Night shifts

    For Male :  Rotational shift


    Notice period: Immediate joining 




    Landmark: Near Maruti Suzuki Showroom




    Job Description:

    To operationally manage Non Voice Process

    Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
    Internal mails from executives on behalf of customer.
    Resolving logs received at Customer Service related to Written Correspondence.
    Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
    Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
    Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
    Key operational deliverable will constitute: 
    Provide higher first transaction resolution for all queries requests and complaints received 
    Minimum repeat mails from customers 
    Faster reply to customer mails with minimum turnaround time 
    Retain customers from voluntarily cancel requests 


    Note If the Job is not suitable for your profile kindly ignore it. 


More Info:

Company Name:
First Source Solutions
Email:
amith.anbalagan@firstsource.com

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