Book Mark

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Employee Type:
Company
Company Type:
Private Ltd
Refe. Nr:
ALP0986
Phone:
BPO / ITES -- Customer Care Executive

Customer support executive

Madurai
2-4 Years
5/17/2016 8:49:47 AM

ZEAL MANPOWER


Role: Customer Support Executive
Qualification: Any UG / Any PG, MBA
Experience: 2+ experience in BPO maintaining the customer support
Responsibilities:
Should prepare an email draft to the customer according to the customer email
Training and developing
Proofread emails for clarity, grammar, and spelling
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Record details of inquiries, comments and complaints
Prepare and distribute customer activity reports
Maintain customer databases
Provide feedback on the efficiency of the customer service process
Willing to work in night shift
Skills: Excellent communication in English both oral and written communication
Salary: 1.2 LPA - 1.8 LPA

Key Skill(s)

strong communication

More Info:

Company Name:
ZEAL MANPOWER
Email:

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