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More Info:
Employee Type:
Company
Company Type:
Private Ltd
Refe. Nr:
ALP0986
Phone:
BPO / ITES --
Customer Care Executive
Customer support executive
ZEAL MANPOWER
Role: Customer Support Executive
Qualification: Any UG / Any PG, MBA
Experience: 2+ experience in BPO maintaining the customer support
Responsibilities:
Should prepare an email draft to the customer according to the customer email
Training and developing
Proofread emails for clarity, grammar, and spelling
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Record details of inquiries, comments and complaints
Prepare and distribute customer activity reports
Maintain customer databases
Provide feedback on the efficiency of the customer service process
Willing to work in night shift
Skills: Excellent communication in English both oral and written communication
Salary: 1.2 LPA - 1.8 LPA
Key Skill(s)
strong communication
More Info:
Company Name:
ZEAL MANPOWER
Email:
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