Accountability/ Scope:

Accountable for the completion of standard and non-standard tasks within the scope of the function.

Selects the most appropriate procedures from a given set of solutions/ procedures.

Able to recognize and act on non-standard situations and adapt work to business goals.

Escalates issues and seeks advice when faced with complex issues/ problems.

May have regular interaction with users around first line queries/ requests for information.

Subject to general supervision of progress against results.

Applies procedures to ensure accuracy of output and adopts continuous improvement approach.

People/ Knowledge:

May coordinate the work of a small team in areas of high volume transaction processing.

Required to share knowledge and experience with others.

Required to assist less experienced or temporary staff.

Working knowledge of one functional area.

Sufficient understanding of a range of standard processes/ individual complex procedures to enable application of existing practices and minor modification where approved.

Job Summary: 

Supports an account to deliver one or more of the following Field Ops scope of services: change control, issue/ problem management, governance, satisfaction surveys, reporting, and service definition framework.

Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting

Liaises with Internal Controls and Compliance Team as required

Key Responsibilities: 

Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities 

Supports continuous improvement and organization development activities

Participates in ad hoc area or global projects as required

Responsible for delivering one for more of the following to one or more accounts:

Reporting Capability:

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Hardware , Technical Support , Telecom Engineering

Role Category:IT Hardware

Role:Network Administrator

Keyskills:accounts,service management ,continuous improvement, procedures,bss ,problem management, modification ,change control, transaction processing ,organization development